Shipping and returns policy
Delivery times

The delivery time varies from 1 to 6 working days depending on the day of the week that the purchase was made, since deliveries are only made from Monday to Friday. All of our items are shipped via express courier.
Orders are prepared at the time the payment has been confirmed and at the following times:
Monday to Friday from 9:00 a.m. to 4:00 p.m. Orders received outside of these hours will be prepared the following business day. No shipments are made on Saturdays, Sundays or holidays.
Shipping costs
1. The products purchased will be delivered to the address indicated in the order.
2. The purchase receipts will be sent to the email address indicated by the client when registering in the Demo.laprimera.net online store and can also be consulted in the registration account created by the client in the Demo.laprimera online store. .net.
3. On Saturdays, Sundays and holidays there will be no departure or delivery of orders.
4. Delivery will be made promptly under the responsibility of the carrier.
5. An order is considered delivered when the carrier delivers the package, or packages, to the customer and the customer signs the delivery receipt document. It is up to the customer to verify the status of the merchandise upon receipt and indicate all anomalies on the delivery receipt.
6. The price of the shipments is the one reflected in the order romacillation:
Claim for undelivered orders
The consumer and/or user, after receiving an email that their order has been sent, if after a reasonable period of time they do not receive the product, they can contact mramoto.com by phone (+34) 638737701, by contact form or by mail: info@mramoto.com in order to clarify the cause of the delay.
Once the claim has been obtained, cueroycordura will contact the consumer and/or user in order to explain what happened and reach an agreement on what happened.
In the event that mramoto.com does not have availability of the purchased product, the consumer and/or user will be informed of this lack of availability and will receive the amounts paid from mramoto.com as soon as possible.
cancellations

If, once the purchase is made, you wish to cancel an order that has not yet been issued, it can be done as long as it is indicated using the contact form established for this purpose in the "contact" section or in writing to the email address info@mramoto. com, customer service form or by phone at (+34) 638737701 indicating the number of the order to be cancelled.
Return policy
The consumer and/or user will have a period of 14 calendar days from the date of receipt of the product to return it without the need to indicate the reason and without incurring any cost except for shipping costs that will be assumed. by the consumer and/or user.
The following exceptions are established (among others) in the exercise of the right of withdrawal and that are expressly included in the Law on consumers and users, which are:
c) The supply of goods made according to the specifications of the consumer and/or user or clearly personalized.
d) The supply of goods that may deteriorate or expire quickly.
e) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
f) The supply of goods that, after their delivery and taking into account their nature, have been used or unpacked from their original labels and seals.
The refund of the amount will be made through the same payment method with which the user made the purchase.

The returned product must be in the same condition in which it was received, that is, in perfect condition and of course it cannot be found damaged, hit or with reliable evidence of use that prevents the sale of the same product again. To send it, it must be done in an appropriate packaging that protects it during the journey.
Procedure:
To exercise their right of withdrawal, the consumer and/or user has a period of 14 calendar days. To do this, they will fill in the form established for this purpose in the "My account" section or make another type of unequivocal declaration in which they indicate their decision to withdraw from the sales contract.
Whether by one means or another, your communication must contain the following information:
• Your identification data: full name and address
• Order number that appears on the invoice that has been sent to you together with the purchased item.
• Description of the acquired good
• Your willingness to withdraw from the purchase contract
• Date of communication
• If you send your request by non-electronic means (for example, postal mail) it must be signed.
From the date on which you notify us of your decision to withdraw from the purchase or contract, the consumer and/or user has a period of 14 calendar days to return the purchased item to mramoto.com in perfect condition along with a copy of the purchase invoice.
mramoto.com will communicate without delay to the consumer and/or user by email the acknowledgment of receipt of said withdrawal, with the shipping instructions by the consumer and/or user. Once the product has been received or the consumer and/or user has presented reliable proof of the return of the good, mramoto.com will deliver without undue delay the sums delivered by the consumer and/or user.

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